Another ERP Failure worth millions

Here’s a summary:

Marin County voted to stop an ongoing SAP project, implicitly accepting that it wasted over $30 million on software and related implementation services from Deloitte Consulting.

At this stage, staff is recommending that we look at other system options and recommend the following approach:

  1. An incremental, phased approach to the replacement of SAP, rather than the “big bang” approach that was intentionally followed in the SAP implementation, as was advised by the outside consultants;
  2. IST involvement up front to guide the steering committee of employees from key departments in recommending a system and leading its implementation;
  3. Less reliance on outside consultants and more on County staff, who have a greater, vested interest in the outcome and success of the implementation; and
  4. Routine communication with employees, the public and Board of Supervisors in the form of regular status reports and meetings, including meetings with an oversight subcommittee of the Board for the project.
  5. For more click here.

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